CDG: Managing in China's Economic Transformation

CDG: Managing in China's Economic Transformation

China Data Group (CDG) is a leading business processes outsourcing company based in Beijing, China. Roc Yang, Chairman of CDG had to confront a dilemma when he discovered that one of his senior managers gave a gift to a potential client in an effort to win a large business deal. Although this practi...

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Bibliographic Details
Main Authors: CHUA, Roy, CHEN, Shaohui, KWAN, Lisa B.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2010
Subjects:
Organizational development
Business processes
China
Asian Studies
Human Resources Management
Organizational Behavior and Theory
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/5051
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Institution: Singapore Management University
Language: English
Description
Summary:China Data Group (CDG) is a leading business processes outsourcing company based in Beijing, China. Roc Yang, Chairman of CDG had to confront a dilemma when he discovered that one of his senior managers gave a gift to a potential client in an effort to win a large business deal. Although this practice was pervasive in the China business context characterized by heavy reliance on personal relationships or guanxi, it went against the founding principles of CDG - professionalism and service quality. Yang had to decide where to draw the line between adherence to principles of professionalism and local norms in a country caught in the midst of rapid economic transformation.

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