Negotiating crisis in the Social Media environment: Evolution of crises online, gaining credibility offline

• Main Authors: PANG, A., Abul Hassan, Nasrath Begam Binte, CHONG, Aaron Chee Yang
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2014
• Subjects: Human Resources Management; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6006; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7005/viewcontent/CCIJ_09_2012_0064.pdf
• Institution: Singapore Management University

Purpose– The aim of this paper is to examine how crises can be triggered online, how different social media tools escalate crises, and how issues gain credibility when they transit to mainstream media.Design/methodology/approach– This exploratory study uses the multiple case study method to analyze...