Using conversation analysis for business and management students

• Main Authors: GREATBATCH, David, CLARK, Timothy
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2017
• Subjects: Business management; emotion; laughter; performance appraisal; students; Management Sciences and Quantitative Methods; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6308; https://doi.org/10.4135/9781529716603
• Institution: Singapore Management University

The authors introduce the key elements of conversation analysis, an increasingly prominent form of business research analysis, which involves analysing audio and visual recordings of naturally occurring talk-in-interaction such as television speeches and interview exchanges, to see how meanings are...