Physical frictions and digital banking adoption
The behavioral literature suggests that minor frictions can elicit desirable behavior without obvious coercion. Using closures of ATMs in a densely populated city as an instrument for small frictions to physical banking access, we find that customers affected by ATM closures increase their usage of...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2023
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/6708 https://ink.library.smu.edu.sg/context/lkcsb_research/article/7707/viewcontent/choiloh_2023_MS_prepub_version.pdf |
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| Institution: | Singapore Management University |
| Language: | English |
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