Smart cities: A review of managerial challenges and a framework for future research

The term 'Smart City' (SC) is often defined in relation to how well a city uses digital technology to improve the efficiency of urban services and to create sustainable, liveable communities. Building such a city where people are co-creators of SC policies is a contested endeavour. Its suc...

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Main Author: MENKHOFF, Thomas
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2022
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Online Access:https://ink.library.smu.edu.sg/lkcsb_research/6959
https://doi.org/10.4337/9781839105340.00029
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Institution: Singapore Management University
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spelling sg-smu-ink.lkcsb_research-79582023-04-18T06:38:44Z Smart cities: A review of managerial challenges and a framework for future research MENKHOFF, Thomas The term 'Smart City' (SC) is often defined in relation to how well a city uses digital technology to improve the efficiency of urban services and to create sustainable, liveable communities. Building such a city where people are co-creators of SC policies is a contested endeavour. Its successful management is enormously complex due to numerous challenges such as implementation problems that may arise at the governance and administration level when roles, responsibilities and success criteria are poorly defined; in terms of budgeting and funding constraints; and/or at the level of collaborative stakeholder management to get buy-in from citizens, private sector organizations and city governments so that SC projects do not end up as impractical 'white elephants'. Besides related SC competency requirements of mayors and city council staff (which cannot always be taken for granted), we also acknowledge the risks of SC technologies such as 'city surveillance solutions in an era of 5G' that will enable faster data transmission vis-à-vis the increased reputational risk of the respective municipality deploying smart CCTV cameras due to unanticipated complexities ranging from public distrust to unexpected maintenance costs. In this article, we (i) critically discuss what makes a city 'smart' and introduce the main SC components (Smart Mobility, Smart People, Smart Living, Smart Environment, Smart Economy, and Smart Governance); (ii) examine typical SC applications and associated knowledge gaps; (iii) highlight managerial challenges arising from these issues; and (iv) outline opportunities for more theory-based, empirical research on smart cities from a purpose-driven business perspective linked to human betterment. 2022-02-01T08:00:00Z text https://ink.library.smu.edu.sg/lkcsb_research/6959 info:doi/10.4337/9781839105340.00029 https://doi.org/10.4337/9781839105340.00029 Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University Sustainability Sustainable Living Sustainable Business Operations Smart City Organizational Behavior and Theory Strategic Management Policy Technology and Innovation
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Sustainability
Sustainable Living
Sustainable Business Operations
Smart City
Organizational Behavior and Theory
Strategic Management Policy
Technology and Innovation
spellingShingle Sustainability
Sustainable Living
Sustainable Business Operations
Smart City
Organizational Behavior and Theory
Strategic Management Policy
Technology and Innovation
MENKHOFF, Thomas
Smart cities: A review of managerial challenges and a framework for future research
description The term 'Smart City' (SC) is often defined in relation to how well a city uses digital technology to improve the efficiency of urban services and to create sustainable, liveable communities. Building such a city where people are co-creators of SC policies is a contested endeavour. Its successful management is enormously complex due to numerous challenges such as implementation problems that may arise at the governance and administration level when roles, responsibilities and success criteria are poorly defined; in terms of budgeting and funding constraints; and/or at the level of collaborative stakeholder management to get buy-in from citizens, private sector organizations and city governments so that SC projects do not end up as impractical 'white elephants'. Besides related SC competency requirements of mayors and city council staff (which cannot always be taken for granted), we also acknowledge the risks of SC technologies such as 'city surveillance solutions in an era of 5G' that will enable faster data transmission vis-à-vis the increased reputational risk of the respective municipality deploying smart CCTV cameras due to unanticipated complexities ranging from public distrust to unexpected maintenance costs. In this article, we (i) critically discuss what makes a city 'smart' and introduce the main SC components (Smart Mobility, Smart People, Smart Living, Smart Environment, Smart Economy, and Smart Governance); (ii) examine typical SC applications and associated knowledge gaps; (iii) highlight managerial challenges arising from these issues; and (iv) outline opportunities for more theory-based, empirical research on smart cities from a purpose-driven business perspective linked to human betterment.
format text
author MENKHOFF, Thomas
author_facet MENKHOFF, Thomas
author_sort MENKHOFF, Thomas
title Smart cities: A review of managerial challenges and a framework for future research
title_short Smart cities: A review of managerial challenges and a framework for future research
title_full Smart cities: A review of managerial challenges and a framework for future research
title_fullStr Smart cities: A review of managerial challenges and a framework for future research
title_full_unstemmed Smart cities: A review of managerial challenges and a framework for future research
title_sort smart cities: a review of managerial challenges and a framework for future research
publisher Institutional Knowledge at Singapore Management University
publishDate 2022
url https://ink.library.smu.edu.sg/lkcsb_research/6959
https://doi.org/10.4337/9781839105340.00029
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