Pricing and quality strategies for an on-demand housekeeping platform with customer-intensive services

• المؤلفون الرئيسيون: YU, Jianjun, FANG, Yanli, ZHONG, Yuanguang, ZHANG, Xiong, ZHANG, Ruijie
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2022
• الموضوعات: On-demand service; Housekeeping platform; Customer-intensive; Market capacity; Pricing and quality; E-Commerce; Operations and Supply Chain Management
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/lkcsb_research/7071; https://ink.library.smu.edu.sg/context/lkcsb_research/article/8070/viewcontent/249064541_On_demand_housekeeping_av.pdf

In this paper, we study an on-demand housekeeping platform in which suppliers have hetero-geneous opportunity costs, and customers are sensitive to service quality, price, and waitingtime. The platform charges fees from customers and divides revenue with service suppliers ina certain proportion. We...