Why your organisation needs a language management strategy
This article discusses the challenges and benefits of managing language dynamics at work, where both standard and hybrid forms of language coexist. It reviews the literature on language-related misunderstanding and its effects on employee outcomes through three pathways: relational, emotional, and i...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2023
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/7366 https://ink.library.smu.edu.sg/context/lkcsb_research/article/8365/viewcontent/blogs.lse.ac.uk_Organisations_need_to_manage_language.pdf |
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| Institution: | Singapore Management University |
| Language: | English |
| Summary: | This article discusses the challenges and benefits of managing language dynamics at work, where both standard and hybrid forms of language coexist. It reviews the literature on language-related misunderstanding and its effects on employee outcomes through three pathways: relational, emotional, and informational. It also suggests some interventions to enhance communication effectiveness and foster an inclusive culture in linguistically diverse workplaces. |
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