Learning from machines: How negative feedback from machines improves learning between humans

Prior studies on learning from failure primarily focus on how individuals learn from failure feedback given by other individuals. It is unclear whether and how the advent of machine feedback may influence individuals’ learning from failures. We suggest that failure feedback provided by machines faci...

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Main Authors: ZOU, Tengjian, ERTUG, Gokhan, ROULET, Thomas
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Language:English
Published: Institutional Knowledge at Singapore Management University 2024
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Online Access:https://ink.library.smu.edu.sg/lkcsb_research/7521
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8520/viewcontent/1_s2.0_S0148296323007762_pvoa_cc_by.pdf
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spelling sg-smu-ink.lkcsb_research-85202024-09-05T03:18:09Z Learning from machines: How negative feedback from machines improves learning between humans ZOU, Tengjian ERTUG, Gokhan ROULET, Thomas Prior studies on learning from failure primarily focus on how individuals learn from failure feedback given by other individuals. It is unclear whether and how the advent of machine feedback may influence individuals’ learning from failures. We suggest that failure feedback provided by machines facilitates learning in two ways. First, it focuses individuals’ attention on their failures, leading them to learn from these failures. Second, it serves as a catalyzer, motivating individuals to learn more from failure feedback given to them by other individuals as well. In addition, this catalyzing effect is stronger if the failure feedback from machines and by other individuals pertain to related tasks. Using a dataset of 1.5 million observations from an online programming contest community, we find support for our predictions. We contribute to the learning literature by demonstrating both the direct effect and the catalyzing effect of machine failure feedback on individuals’ learning. 2024-02-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/lkcsb_research/7521 info:doi/10.1016/j.jbusres.2023.114417 https://ink.library.smu.edu.sg/context/lkcsb_research/article/8520/viewcontent/1_s2.0_S0148296323007762_pvoa_cc_by.pdf http://creativecommons.org/licenses/by/4.0/ Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University Learning failure machine-human interaction Educational Methods Graphics and Human Computer Interfaces Strategic Management Policy Technology and Innovation
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Learning
failure
machine-human interaction
Educational Methods
Graphics and Human Computer Interfaces
Strategic Management Policy
Technology and Innovation
spellingShingle Learning
failure
machine-human interaction
Educational Methods
Graphics and Human Computer Interfaces
Strategic Management Policy
Technology and Innovation
ZOU, Tengjian
ERTUG, Gokhan
ROULET, Thomas
Learning from machines: How negative feedback from machines improves learning between humans
description Prior studies on learning from failure primarily focus on how individuals learn from failure feedback given by other individuals. It is unclear whether and how the advent of machine feedback may influence individuals’ learning from failures. We suggest that failure feedback provided by machines facilitates learning in two ways. First, it focuses individuals’ attention on their failures, leading them to learn from these failures. Second, it serves as a catalyzer, motivating individuals to learn more from failure feedback given to them by other individuals as well. In addition, this catalyzing effect is stronger if the failure feedback from machines and by other individuals pertain to related tasks. Using a dataset of 1.5 million observations from an online programming contest community, we find support for our predictions. We contribute to the learning literature by demonstrating both the direct effect and the catalyzing effect of machine failure feedback on individuals’ learning.
format text
author ZOU, Tengjian
ERTUG, Gokhan
ROULET, Thomas
author_facet ZOU, Tengjian
ERTUG, Gokhan
ROULET, Thomas
author_sort ZOU, Tengjian
title Learning from machines: How negative feedback from machines improves learning between humans
title_short Learning from machines: How negative feedback from machines improves learning between humans
title_full Learning from machines: How negative feedback from machines improves learning between humans
title_fullStr Learning from machines: How negative feedback from machines improves learning between humans
title_full_unstemmed Learning from machines: How negative feedback from machines improves learning between humans
title_sort learning from machines: how negative feedback from machines improves learning between humans
publisher Institutional Knowledge at Singapore Management University
publishDate 2024
url https://ink.library.smu.edu.sg/lkcsb_research/7521
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8520/viewcontent/1_s2.0_S0148296323007762_pvoa_cc_by.pdf
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