Text this: Managing patient expectations through understanding health service experiences

  ______   _    _      _____     ___      ______  
 /_   _// | || | ||   / ___//   / _ \\   /_____// 
   | ||   | || | ||   \___ \\  / //\ \\  `____ `  
  _| ||   | \\_/ ||   /    // |  ___  || /___//   
 /__//     \____//   /____//  |_||  |_|| `__ `    
 `--`       `---`   `-----`   `-`   `-`  /_//     
                                         `-`