Managing patient expectations through understanding health service experiences

Managing patient expectations through understanding health service experiences

The ever-increasing demand for health care services, together with heightened expectations for quality care, continue to put pressures on health care professionals. In this editorial, we introduce our perspective on managing patient expectations through gaining research insights on health service ex...

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Bibliographic Details
Main Authors: CRISAFULLI, Benedetta, WASIL, Mohammad, SINGH, Jaywant, BENOIT, Sabine
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2019
Subjects:
Coping
Health services
Patients
Support network
Threats
Health and Medical Administration
Marketing
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/7598
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8597/viewcontent/bjmp_2019_12_2_a014_pvoa_cc_by_nc_nd.pdf
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Institution: Singapore Management University
Language: English

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https://ink.library.smu.edu.sg/lkcsb_research/7598
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8597/viewcontent/bjmp_2019_12_2_a014_pvoa_cc_by_nc_nd.pdf

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