Managing patient expectations through understanding health service experiences

• المؤلفون الرئيسيون: CRISAFULLI, Benedetta, WASIL, Mohammad, SINGH, Jaywant, BENOIT, Sabine
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2019
• الموضوعات: Coping; Health services; Patients; Support network; Threats; Health and Medical Administration; Marketing
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/lkcsb_research/7598; https://ink.library.smu.edu.sg/context/lkcsb_research/article/8597/viewcontent/bjmp_2019_12_2_a014_pvoa_cc_by_nc_nd.pdf

The ever-increasing demand for health care services, together with heightened expectations for quality care, continue to put pressures on health care professionals. In this editorial, we introduce our perspective on managing patient expectations through gaining research insights on health service ex...