Managing patient expectations through understanding health service experiences
The ever-increasing demand for health care services, together with heightened expectations for quality care, continue to put pressures on health care professionals. In this editorial, we introduce our perspective on managing patient expectations through gaining research insights on health service ex...
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Institutional Knowledge at Singapore Management University
2019
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sg-smu-ink.lkcsb_research-85972024-09-21T15:50:27Z Managing patient expectations through understanding health service experiences CRISAFULLI, Benedetta WASIL, Mohammad SINGH, Jaywant BENOIT, Sabine The ever-increasing demand for health care services, together with heightened expectations for quality care, continue to put pressures on health care professionals. In this editorial, we introduce our perspective on managing patient expectations through gaining research insights on health service experiences of patients and their support network. Drawing upon research from social psychology, we examine the types of threat that typically confront patients during health care service experiences, and their subsequent coping strategies. We call for enhanced focus on social science research for effective delivery of high-quality health care services. 2019-01-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/lkcsb_research/7598 https://ink.library.smu.edu.sg/context/lkcsb_research/article/8597/viewcontent/bjmp_2019_12_2_a014_pvoa_cc_by_nc_nd.pdf http://creativecommons.org/licenses/by/3.0/ Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University Coping Health services Patients Support network Threats Health and Medical Administration Marketing |
| institution |
Singapore Management University |
| building |
SMU Libraries |
| continent |
Asia |
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Singapore Singapore |
| content_provider |
SMU Libraries |
| collection |
InK@SMU |
| language |
English |
| topic |
Coping Health services Patients Support network Threats Health and Medical Administration Marketing |
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Coping Health services Patients Support network Threats Health and Medical Administration Marketing CRISAFULLI, Benedetta WASIL, Mohammad SINGH, Jaywant BENOIT, Sabine Managing patient expectations through understanding health service experiences |
| description |
The ever-increasing demand for health care services, together with heightened expectations for quality care, continue to put pressures on health care professionals. In this editorial, we introduce our perspective on managing patient expectations through gaining research insights on health service experiences of patients and their support network. Drawing upon research from social psychology, we examine the types of threat that typically confront patients during health care service experiences, and their subsequent coping strategies. We call for enhanced focus on social science research for effective delivery of high-quality health care services. |
| format |
text |
| author |
CRISAFULLI, Benedetta WASIL, Mohammad SINGH, Jaywant BENOIT, Sabine |
| author_facet |
CRISAFULLI, Benedetta WASIL, Mohammad SINGH, Jaywant BENOIT, Sabine |
| author_sort |
CRISAFULLI, Benedetta |
| title |
Managing patient expectations through understanding health service experiences |
| title_short |
Managing patient expectations through understanding health service experiences |
| title_full |
Managing patient expectations through understanding health service experiences |
| title_fullStr |
Managing patient expectations through understanding health service experiences |
| title_full_unstemmed |
Managing patient expectations through understanding health service experiences |
| title_sort |
managing patient expectations through understanding health service experiences |
| publisher |
Institutional Knowledge at Singapore Management University |
| publishDate |
2019 |
| url |
https://ink.library.smu.edu.sg/lkcsb_research/7598 https://ink.library.smu.edu.sg/context/lkcsb_research/article/8597/viewcontent/bjmp_2019_12_2_a014_pvoa_cc_by_nc_nd.pdf |
| _version_ |
1814047903580160000 |