Living with artificial intelligence – developing a theory on trust in health chatbots

The current world is AI-filled and AI-fueled. Humans need to be able to live in harmony with AI. In this research, we aim to develop a theory on Trust between human and health chatbots. With the development of intelligent personal assistants, chatbots are becoming common and ubiquitous. Chatbots can...

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Main Authors: WANG, Weiyu, SIAU, Keng
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2018
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Online Access:https://ink.library.smu.edu.sg/sis_research/9402
https://ink.library.smu.edu.sg/context/sis_research/article/10402/viewcontent/HCI_MIS_Workshop_Proceedings_Format.pdf
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Institution: Singapore Management University
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spelling sg-smu-ink.sis_research-104022024-10-25T08:50:03Z Living with artificial intelligence – developing a theory on trust in health chatbots WANG, Weiyu SIAU, Keng The current world is AI-filled and AI-fueled. Humans need to be able to live in harmony with AI. In this research, we aim to develop a theory on Trust between human and health chatbots. With the development of intelligent personal assistants, chatbots are becoming common and ubiquitous. Chatbots can behave as a conversational partner, complete information acquisition, and provide responses to inquiries. Chatbots have been widely used in the healthcare area, supporting physicians and assisting patients. The potential threats to privacy issues and the unpredictable performances of the chatbots hindered people’s trust and adoption of the new technology. This research-in-progress paper discusses building a theory on trust in health chatbots. We will use a qualitative approach, Keeney’s Value-Focused Thinking, in this theory-building exercise. Interviews with health chatbot vendors, users, and executives in medical centers that utilize health chatbots will be conducted. 2018-12-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/sis_research/9402 https://ink.library.smu.edu.sg/context/sis_research/article/10402/viewcontent/HCI_MIS_Workshop_Proceedings_Format.pdf http://creativecommons.org/licenses/by-nc-nd/4.0/ Research Collection School Of Computing and Information Systems eng Institutional Knowledge at Singapore Management University Chatbots Human-intelligent agent interaction Trust building Artificial intelligence Healthcare Artificial Intelligence and Robotics Databases and Information Systems Health Information Technology
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Chatbots
Human-intelligent agent interaction
Trust building
Artificial intelligence
Healthcare
Artificial Intelligence and Robotics
Databases and Information Systems
Health Information Technology
spellingShingle Chatbots
Human-intelligent agent interaction
Trust building
Artificial intelligence
Healthcare
Artificial Intelligence and Robotics
Databases and Information Systems
Health Information Technology
WANG, Weiyu
SIAU, Keng
Living with artificial intelligence – developing a theory on trust in health chatbots
description The current world is AI-filled and AI-fueled. Humans need to be able to live in harmony with AI. In this research, we aim to develop a theory on Trust between human and health chatbots. With the development of intelligent personal assistants, chatbots are becoming common and ubiquitous. Chatbots can behave as a conversational partner, complete information acquisition, and provide responses to inquiries. Chatbots have been widely used in the healthcare area, supporting physicians and assisting patients. The potential threats to privacy issues and the unpredictable performances of the chatbots hindered people’s trust and adoption of the new technology. This research-in-progress paper discusses building a theory on trust in health chatbots. We will use a qualitative approach, Keeney’s Value-Focused Thinking, in this theory-building exercise. Interviews with health chatbot vendors, users, and executives in medical centers that utilize health chatbots will be conducted.
format text
author WANG, Weiyu
SIAU, Keng
author_facet WANG, Weiyu
SIAU, Keng
author_sort WANG, Weiyu
title Living with artificial intelligence – developing a theory on trust in health chatbots
title_short Living with artificial intelligence – developing a theory on trust in health chatbots
title_full Living with artificial intelligence – developing a theory on trust in health chatbots
title_fullStr Living with artificial intelligence – developing a theory on trust in health chatbots
title_full_unstemmed Living with artificial intelligence – developing a theory on trust in health chatbots
title_sort living with artificial intelligence – developing a theory on trust in health chatbots
publisher Institutional Knowledge at Singapore Management University
publishDate 2018
url https://ink.library.smu.edu.sg/sis_research/9402
https://ink.library.smu.edu.sg/context/sis_research/article/10402/viewcontent/HCI_MIS_Workshop_Proceedings_Format.pdf
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