Development of a framework for trust in mobile commerce

• Main Authors: ERICKSON, J., SIAU, Keng
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2003
• Subjects: Trust; mobile commerce; value-focused thinking.; Databases and Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/9455; https://ink.library.smu.edu.sg/context/sis_research/article/10455/viewcontent/Development_of_a_Framework_for_Trust_in_Mobile_Commerce.pdf
• Institution: Singapore Management University

Mobile commerce represents a significant development in e-commerce. Despite the potential of mobile commerce, trust is a major obstacle in its adoption and development. The focus of this research is to develop a framework to identify the factors influencing trust in mobile commerce and to explain the development of such trust using a means-ends objective network. We utilized the Value- Focused Thinking approach to interview subjects in order to identify their fundamental and means objectives concerning trust in mobile commerce and to construct a means-ends objective network. A trust framework is developed from the means-ends objective network. As one of the first research on trust in mobile commerce, the framework developed in this study provides valuable information for researchers and practitioners, and serves as a conceptual foundation for future research in mobile commerce.