Using service responsibility tables to supplement UML in analyzing e-service systems

• Main Authors: TAN, Xin, ALTER, Steven, SIAU, Keng
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2011
• Subjects: Abstract concept; Analytical tool; Business professionals; E-services; Formal modeling; Formal modeling language; IT professional; Service responsibility table; Service value chains; Systems analysis and design; Systems design; UML diagrams; Unified Modeling; Work system method; Computer and Systems Architecture; Numerical Analysis and Scientific Computing; Systems Architecture
• Online Access: https://ink.library.smu.edu.sg/sis_research/9583; https://ink.library.smu.edu.sg/context/sis_research/article/10583/viewcontent/Using_service_responsibility_tables_to_supplement_UML_in_analyzing_e_service_systems.pdf
• Institution: Singapore Management University

This paper proposes using Service Responsibility Tables (SRTs) as a tool in analyzing e-service systems. First it discusses difficulties and deficiencies of using formal modeling languages such as UML in analyzing e-service systems. It proposes using SRTs as an informal language and lightweight analytical tool to be used by business professionals in analyzing e-service systems. SRTs are based on a service value chain framework but do not rely on abstract concepts and constructs, and therefore can be used by business professionals to supplement UML. We suggest a set of heuristics for transforming SRTs into two key UML diagrams, thereby illustrating how SRTs can be used as a bridge from relatively informal modeling by business professionals to formal modeling techniques for systems design and implementation by IT professionals.