Revealing the dark and bright sides of ChatGPT: an exploratory study on user perceptions

• Main Authors: NAH, Fiona Fui-hoon, CAI, Jingyuan, ZHENG, Ruilin, CHEN, Langtao
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2023
• Subjects: ChatGPT; Human-conversational agent interaction; User media post analysis; Categorical Data Analysis; Graphics and Human Computer Interfaces
• Online Access: https://ink.library.smu.edu.sg/sis_research/9915
• Institution: Singapore Management University

A state-of-the-art AI conversational agent, ChatGPT, has attracted overwhelming attention and interest. ChatGPT draws on existing knowledge repositories and demonstrates excellent comprehension and content-generation capabilities. To better understand the potential and limitations of human–conversat...