Development of an instrument to measure the adoption of mobile services

• Main Authors: GAO, Shang, KROGSTIE, John, SIAU, Keng
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2011
• Subjects: Survey instrument; trust; context; mobile service; mobile services acceptance model; measurement; Databases and Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/9934; https://ink.library.smu.edu.sg/context/sis_research/article/10934/viewcontent/Mobile_Information_Systems___2000___Gao___Developing_an_Instrument_to_Measure_the_Adoption_of_Mobile_Services.pdf
• Institution: Singapore Management University

Currently, there is no standard instrument for measuring user adoption of mobile services. Based on the mobile service acceptance model, this paper reports on the development of a survey instrument designed to measure user perception on mobile services acceptance. A survey instrument was developed by using some existing scales from prior instruments and by creating additional items which might appear to fit the construct definitions. In addition, a pilot study was conducted by distributing the survey to 25 users of a mobile service called Mobile Student Information Systems. As a result, a survey instrument containing 22 items were retained. Furthermore, the results showed that the reliabilities of all the scales in the survey instrument were above the target acceptance level.