COVID-19 Pandemic: Role of technology in transforming business to the new normal

• Main Authors: NAH, Fiona Fui-hoon, SIAU, Keng
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2020
• Subjects: Pandemic; Covid-19; Coronavirus; Business transformation; Business continuity; Technology; Resilience; New Normal; Databases and Information Systems; Public Health; Technology and Innovation
• Online Access: https://ink.library.smu.edu.sg/sis_research/9975; https://ink.library.smu.edu.sg/context/sis_research/article/10975/viewcontent/978_3_030_60152_2_43_pvoa.pdf
• Institution: Singapore Management University

COVID-19 has disrupted our lives and the economy. In this paper, we outline approaches in which information technology can be used to implement business strategies to enhance resilience by coping with, adapting to, and recovering from adversity resulting from the COVID-19 pandemic. We discuss how information technology such as digital supply chain, data analytics, artificial intelligence, machine learning, robotics, digital commerce, and Internet of Things can be used to enhance resilience and continuity of business.