Using expert support and its explanation facilities for group decision making
As information technology is increasingly used to support group work, it becomes desirable to identify the types of computer-based decision aids that are beneficial for supporting group decision making. In a review of the decision support literature, Benbasat, DeSanctis and Nault (1993) point out th...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
1997
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/10074 https://ink.library.smu.edu.sg/context/sis_research/article/11074/viewcontent/Using_Expert_Support_and_its_Explanation_Facilities_pvoa.pdf |
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| Institution: | Singapore Management University |
| Language: | English |
| Summary: | As information technology is increasingly used to support group work, it becomes desirable to identify the types of computer-based decision aids that are beneficial for supporting group decision making. In a review of the decision support literature, Benbasat, DeSanctis and Nault (1993) point out the lack of empirical research in examining the use of expert support for group decision making. In our review of the literature in this respect, we identified only one case study (Sviokla, 1989), which examined the processes involved in the pre- and post-use of an expert support system (ESS) called PlanPower by a group of financial planners at The Financial Collaborative (TFC). This lack of empirical research in examining the potential use of ESS as a group support tool prompted us to investigate the usefulness of ESS in supporting group decision making. In this research, we will evaluate the effect of expert support and its explanation facilities on group decision accuracy. |
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