Exceptions and Exception Handling in Computerized Information Processes
Exceptions, situations that cannot be correctly processed by computer systems, occur frequently in computer-based information processes. Five perspectives on exceptions provide insights into why exceptions occur and how they might be eliminated or more efficiently handled. We investigate these persp...
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Institutional Knowledge at Singapore Management University
1995
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sg-smu-ink.sis_research-11312019-03-18T03:22:23Z Exceptions and Exception Handling in Computerized Information Processes STRONG, Diane M. MILLER, Steven M. Exceptions, situations that cannot be correctly processed by computer systems, occur frequently in computer-based information processes. Five perspectives on exceptions provide insights into why exceptions occur and how they might be eliminated or more efficiently handled. We investigate these perspectives using an in-depth study of an operating information process that has frequent exceptions. Our results support the use of a total quality management (TQM) approach of eliminating exceptions for some exceptions, in particular, those caused by computer systems that are poor matches to organizational processes. However, some exceptions are explained better by a political system perspective of conflicting goals between subunits. For these exceptions and several other types, designing an integrated human-computer process will provide better performance than will eliminating exceptions and moving toward an entirely automated process. 1995-04-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/sis_research/132 info:doi/10.1145/201040.201049 https://ink.library.smu.edu.sg/context/sis_research/article/1131/viewcontent/Exceptions_Handling_1985.pdf http://creativecommons.org/licenses/by-nc-nd/4.0/ Research Collection School Of Computing and Information Systems eng Institutional Knowledge at Singapore Management University Exceptions exception handling process design total quality management Computer Sciences Management Information Systems |
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Exceptions exception handling process design total quality management Computer Sciences Management Information Systems STRONG, Diane M. MILLER, Steven M. Exceptions and Exception Handling in Computerized Information Processes |
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Exceptions, situations that cannot be correctly processed by computer systems, occur frequently in computer-based information processes. Five perspectives on exceptions provide insights into why exceptions occur and how they might be eliminated or more efficiently handled. We investigate these perspectives using an in-depth study of an operating information process that has frequent exceptions. Our results support the use of a total quality management (TQM) approach of eliminating exceptions for some exceptions, in particular, those caused by computer systems that are poor matches to organizational processes. However, some exceptions are explained better by a political system perspective of conflicting goals between subunits. For these exceptions and several other types, designing an integrated human-computer process will provide better performance than will eliminating exceptions and moving toward an entirely automated process. |
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text |
author |
STRONG, Diane M. MILLER, Steven M. |
author_facet |
STRONG, Diane M. MILLER, Steven M. |
author_sort |
STRONG, Diane M. |
title |
Exceptions and Exception Handling in Computerized Information Processes |
title_short |
Exceptions and Exception Handling in Computerized Information Processes |
title_full |
Exceptions and Exception Handling in Computerized Information Processes |
title_fullStr |
Exceptions and Exception Handling in Computerized Information Processes |
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Exceptions and Exception Handling in Computerized Information Processes |
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exceptions and exception handling in computerized information processes |
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Institutional Knowledge at Singapore Management University |
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1995 |
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https://ink.library.smu.edu.sg/sis_research/132 https://ink.library.smu.edu.sg/context/sis_research/article/1131/viewcontent/Exceptions_Handling_1985.pdf |
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