Electric Elves: What went wrong and why

• Main Authors: TAMBE, Milind, Bowring, Emma, Pearce, Jonathan, VARAKANTHAM, Pradeep Reddy, Scerri, Paul, Pynadath, David V.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2008
• Subjects: Artificial Intelligence and Robotics; Business; Operations Research, Systems Engineering and Industrial Engineering
• Online Access: https://ink.library.smu.edu.sg/sis_research/997; https://ink.library.smu.edu.sg/context/sis_research/article/1996/viewcontent/2123_Article_Text_2454_1_10_20080710.pdf
• Institution: Singapore Management University

Software personal assistants continue to be a topic of significant research interest. This article outlines some of the important lessons learned from a successfully-deployed team of personal assistant agents (Electric Elves) in an office environment. In the Electric Elves project, a team of almost a...