A Next Generation Multimedia Call Center for Internet Commerce: IMC
Human assistance, as well as automated service, is necessary for providing more convenient services to customers on the Internet-based commerce system. Call centers have been typically human-based service systems. However, the services of existing public switched telephone network-based call centers...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2000
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/1155 http://dx.doi.org/10.1207/S15327744JOCE1004_02 |
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| Institution: | Singapore Management University |
| Language: | English |