The Learning Curve of Knowledge Workers in a Computing Call Cente
This study examines the learning curves of IS knowledge workers, using data from a computing call center. We find that (a)learning rate of the group in charge of requests associated with application-level knowledge is faster than that of the group of technical level knowledge in terms of average res...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2005
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/1478 http://dx.doi.org/10.1287/isre.1110.0401 |
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| Institution: | Singapore Management University |
| Language: | English |
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