A Fuzzy Logic Multi-Criteria Decision Framework for Selecting IT Service Providers

• Main Authors: KARAMI, Amir, GUO, Zhiling
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2012
• Subjects: Analytical Hierarchy Process; Banking industry; Data envelope analysis; Fuzzy logic approach; Information systems outsourcing; IT service providers; Multicriteria decision-making; Outsourcing decisions; Perceived risk; Quantitative evaluation; Robust analysis; Survey data; Vendor Selection; Computer Sciences; Management Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/1866; https://ink.library.smu.edu.sg/context/sis_research/article/2865/viewcontent/4525b118.pdf
• Institution: Singapore Management University

Selecting IT service providers in information systems outsourcing involves both qualitative and quantitative evaluations. This paper proposes an integrated multi-criteria decision-making (MCDM) framework to effectively handle uncertainty and subjectivity in the vendor selection process. The proposed...