Performance Measurement Design for a Parcel Delivery Company

Performance Measurement Design for a Parcel Delivery Company

There were extensive researches on the topic of performance management in various organizations across multiple fields. Literature on performance measurements in logistics can be divided into specific measures and their application in the context or complete framework for performance measurements. I...

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Bibliographic Details
Main Authors: CHOY, Junyu, MA, Nang Laik, KOO, Ping Shung
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2013
Subjects:
Analytics
SERVQUAL
Performance Management
Parcel
Logistics
Computer Sciences
Management Information Systems
Online Access:https://ink.library.smu.edu.sg/sis_research/2040
https://ink.library.smu.edu.sg/context/sis_research/article/3039/viewcontent/WCE2013_pp1565_1570.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/sis_research/2040
https://ink.library.smu.edu.sg/context/sis_research/article/3039/viewcontent/WCE2013_pp1565_1570.pdf

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