Service-Oriented Technology and Management: Perspectives on Research and Practice for the Coming Decade

Service-oriented technologies and management have gained attention in the past few years, promising a way to create the basis for agility so that companies can deliver new, more flexible business processes that harness the value of the services approach from a customer’s perspective. Service-oriente...

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Main Authors: DEMIRKAN, Haluk, Kauffman, Robert J., Vayghan, Jamshid A., Fill, Hans-Geog, Karagiannis, D., Maglio, P.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2008
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Online Access:https://ink.library.smu.edu.sg/sis_research/2126
http://dx.doi.org/10.1016/j.elerap.2008.07.002
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spelling sg-smu-ink.sis_research-31262014-04-02T10:22:16Z Service-Oriented Technology and Management: Perspectives on Research and Practice for the Coming Decade DEMIRKAN, Haluk Kauffman, Robert J. Vayghan, Jamshid A. Fill, Hans-Geog Karagiannis, D. Maglio, P. Service-oriented technologies and management have gained attention in the past few years, promising a way to create the basis for agility so that companies can deliver new, more flexible business processes that harness the value of the services approach from a customer’s perspective. Service-oriented approaches are used for developing software applications and software-as-a-service that can be sourced as virtual hardware resources, including on-demand and utility computing. The driving forces come from the software engineering community and the e-business community. Service-oriented architecture promotes the loose coupling of software components so that interoperability across programming languages and platforms, and dynamic choreography of business processes can be achieved. Nevertheless, one of today’s most pervasive and perplexing challenges for senior managers deals with how and when to make a commitment to the new practices. The purpose of this article is to shed light on multiple issues associated with service-oriented technologies and management by examining several interrelated questions: why is it appropriate now to study the related business problems from the point of view of services research? What new conceptual frameworks and theoretical perspectives are appropriate for studying service-oriented technologies and management? What value will a service science and business process modeling offer to the firms that adopt them? And, how can these approaches be implemented so as to address the major challenges that organizations face with technology, information and strategy? We contribute new knowledge in this area by tying the economics and information technology strategy perspectives to the semantic and design science perspectives for a broader audience. Usually the more technical perspective is offered on a standalone basis, and confined to the systems space – even when the discussion is about business processes. This article also offers insights on these issues from the multiple perspectives of industry and academic thought leaders. 2008-01-01T08:00:00Z text https://ink.library.smu.edu.sg/sis_research/2126 info:doi/10.1016/j.elerap.2008.07.002 http://dx.doi.org/10.1016/j.elerap.2008.07.002 Research Collection School Of Computing and Information Systems eng Institutional Knowledge at Singapore Management University Business processes Economic analysis IT management Research directions Service-oriented architecture Service paradigm Service-oriented technology and management Thought leadership Computer Sciences Management Information Systems
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Business processes
Economic analysis
IT management
Research directions
Service-oriented architecture
Service paradigm
Service-oriented technology and management
Thought leadership
Computer Sciences
Management Information Systems
spellingShingle Business processes
Economic analysis
IT management
Research directions
Service-oriented architecture
Service paradigm
Service-oriented technology and management
Thought leadership
Computer Sciences
Management Information Systems
DEMIRKAN, Haluk
Kauffman, Robert J.
Vayghan, Jamshid A.
Fill, Hans-Geog
Karagiannis, D.
Maglio, P.
Service-Oriented Technology and Management: Perspectives on Research and Practice for the Coming Decade
description Service-oriented technologies and management have gained attention in the past few years, promising a way to create the basis for agility so that companies can deliver new, more flexible business processes that harness the value of the services approach from a customer’s perspective. Service-oriented approaches are used for developing software applications and software-as-a-service that can be sourced as virtual hardware resources, including on-demand and utility computing. The driving forces come from the software engineering community and the e-business community. Service-oriented architecture promotes the loose coupling of software components so that interoperability across programming languages and platforms, and dynamic choreography of business processes can be achieved. Nevertheless, one of today’s most pervasive and perplexing challenges for senior managers deals with how and when to make a commitment to the new practices. The purpose of this article is to shed light on multiple issues associated with service-oriented technologies and management by examining several interrelated questions: why is it appropriate now to study the related business problems from the point of view of services research? What new conceptual frameworks and theoretical perspectives are appropriate for studying service-oriented technologies and management? What value will a service science and business process modeling offer to the firms that adopt them? And, how can these approaches be implemented so as to address the major challenges that organizations face with technology, information and strategy? We contribute new knowledge in this area by tying the economics and information technology strategy perspectives to the semantic and design science perspectives for a broader audience. Usually the more technical perspective is offered on a standalone basis, and confined to the systems space – even when the discussion is about business processes. This article also offers insights on these issues from the multiple perspectives of industry and academic thought leaders.
format text
author DEMIRKAN, Haluk
Kauffman, Robert J.
Vayghan, Jamshid A.
Fill, Hans-Geog
Karagiannis, D.
Maglio, P.
author_facet DEMIRKAN, Haluk
Kauffman, Robert J.
Vayghan, Jamshid A.
Fill, Hans-Geog
Karagiannis, D.
Maglio, P.
author_sort DEMIRKAN, Haluk
title Service-Oriented Technology and Management: Perspectives on Research and Practice for the Coming Decade
title_short Service-Oriented Technology and Management: Perspectives on Research and Practice for the Coming Decade
title_full Service-Oriented Technology and Management: Perspectives on Research and Practice for the Coming Decade
title_fullStr Service-Oriented Technology and Management: Perspectives on Research and Practice for the Coming Decade
title_full_unstemmed Service-Oriented Technology and Management: Perspectives on Research and Practice for the Coming Decade
title_sort service-oriented technology and management: perspectives on research and practice for the coming decade
publisher Institutional Knowledge at Singapore Management University
publishDate 2008
url https://ink.library.smu.edu.sg/sis_research/2126
http://dx.doi.org/10.1016/j.elerap.2008.07.002
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