Appropriation of Value from Airline Computer Reservation Systems

• Main Authors: DULIBA, K. A., Kauffman, Robert J., Lucas, H. C. Jr.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2001
• Subjects: Computer Sciences; Management Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/2148
• Institution: Singapore Management University

It is difficult for the firm competing through information technology resources to gain a sustainable advantage because systems are easy to imitate and substitute resources are often available to competitors. The innovator may be unable to appropriate all of the benefits from information technology...