Discovering Potential and Realizing Value from Information Technology Investments

• Main Authors: DAVERN, M., Kauffman, Robert J.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2000
• Subjects: business value of information technology; business-process design; conversion contingencies; decision support systems; IT value; potential value; realized value; Computer Sciences; Technology and Innovation
• Online Access: https://ink.library.smu.edu.sg/sis_research/2151
• Institution: Singapore Management University

Information technology (IT) value has been measured at various levels of analysis, yet few authors would contend that the search for value has reached a point where practitioners and theoreticians are satisfied with its outcomes. We present a new perspective that emphasizes the importance of underst...