Limits to Value in Electronic Commerce-Related IT Investments.

• Main Authors: Chircu, A. M., KAUFFMAN, Robert John
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2000
• Subjects: business value; case study; corporate travel industry; conversion barriers; electronic commerce; information technology investment; valuation barriers; E-Commerce; Management Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/2781
• Institution: Singapore Management University

This paper extends the limits-to-value model of Davern and Kauffman to explore market and process-level factors that impact value flows to firms for their information technology (IT) investments. We characterize IT value in terms of potential value and realized value, and show how each is subject to...