Characterizing silent users in social media communities

• Main Authors: GONG, Wei, Ee-peng LIM, ZHU, Feida
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2015
• Subjects: Silent User; Lurker; Lurking; User Profiling; Social Media; Computer Sciences; Databases and Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/3107; https://ink.library.smu.edu.sg/context/sis_research/article/4107/viewcontent/ae5c7fb4062172d7f5db7f6371c808492fcf.pdf
• Institution: Singapore Management University

Silent users often constitute a significant proportion of an online user-generated content system. In the context of social media such as Twitter, users can opt to be silent all or most of the time. They are often called the invisible participants or lurkers. As lurkers contribute little to the onli...