An analysis of rumor and counter-rumor messages in social media

• Main Authors: GOH, Dion Hoe-Lian, CHUA, Alton Y. K., SHI, Hanyu, WEI, Wenju, WANG, Haiyan, LIM, Ee-peng
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2017
• Subjects: Content analysis; Counter rumor; Death hoax; Rumor correction; Social media; Twitter; Digital Communications and Networking; Social Media
• Online Access: https://ink.library.smu.edu.sg/sis_research/3875; https://ink.library.smu.edu.sg/context/sis_research/article/4877/viewcontent/101007_2F978_3_319_70232_2_22.pdf
• Institution: Singapore Management University

Social media platforms are one of the fastest ways to disseminate information but they have also been used as a means to spread rumors. If left unchecked, rumors have serious consequences. Counter-rumors, messages used to refute rumors, are an important means of rumor curtailment. The objective of this paper is to examine the types of rumor and counter-rumor messages generated in Twitter in response to the falsely reported death of a politician, Lee Kuan Yew, who was Singapore’s first Prime Minister. Our content analysis of 4321Twitter tweets about Lee’s death revealed six categories of rumor messages, four categories ofcounter-rumor messages and two categories belonging to neither type. Interestingly, there were more counter-rumor messages than rumor messages. Our results thus suggest that, at least in the context of our study, online users do make an attempt to stop the spread of false rumors through counter-rumors.