Statistical modeling of harassment against Reddit moderators
Despite the dedication that some volunteer moderators of online communities display when performing their moderation duties, they become targets of hate and harassment by other users. To understand what causes the change in moderator role from heroes to victims, we analyze the responses of 1,818 mod...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2020
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/5662 https://ink.library.smu.edu.sg/context/sis_research/article/6665/viewcontent/3366424.3382729.pdf |
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| Institution: | Singapore Management University |
| Language: | English |
| Summary: | Despite the dedication that some volunteer moderators of online communities display when performing their moderation duties, they become targets of hate and harassment by other users. To understand what causes the change in moderator role from heroes to victims, we analyze the responses of 1,818 moderators on Reddit to an online survey about moderation practices and harassment. We built a statistical model and found 6 significant independent variables that affect harassment on moderators, such as the knowledge of community norms, which increases harassment on moderators the most. Our findings imply that vulnerable moderators in toxic communities need countermeasures against harassment. |
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