Working with smart machines: Insights on the future of work

• Main Authors: DAVENPORT, Thomas H., MILLER, Steven M.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2021
• Subjects: Artificial intelligence systems; technological innovations; ecosystems for AI applications; Artificial Intelligence and Robotics; Technology and Innovation
• Online Access: https://ink.library.smu.edu.sg/sis_research/5930; https://ink.library.smu.edu.sg/context/sis_research/article/6933/viewcontent/2021month05_Working_With_Smart_Machines_Davenport_Miller_AMI_mag_1pg_layout.pdf
• Institution: Singapore Management University

In this article, we share our observations on how and why AI-based systems are being deployed. We look at how these systems have been integrated into existing and new work processes, especially the implications for the changing nature of work and how it will be conducted in future with AI-based smart machines. This will help companies that are in the earlier stages of considering, planning, or deploying these systems to know what to expect from recent developments in practice. We draw our analysis from 24 case studies that we have recently completed on AI system usage in actual operational settings.