Artificial intelligence and work: Two perspectives

• Main Authors: Miller, Steven, Davenport, Thomas H.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2021
• Subjects: Artificial intelligence; case studies; human work; Artificial Intelligence and Robotics; Technology and Innovation
• Online Access: https://ink.library.smu.edu.sg/sis_research/6060; https://ink.library.smu.edu.sg/context/sis_research/article/7063/viewcontent/AI_Work_2021_Sep_blue1.pdf
• Institution: Singapore Management University

One of the most important issues in contemporary societies is the impact of intelligent technologies on human work. For an empirical perspective on the issue, we recently completed 30 case studies of people collaborating with AI-enabled smart machines. Twenty-four were from North America, mostly in the US. Six were from Southeast Asia, mostly in Singapore. We compare some of our observations to one of the broadest academic examinations of the issue. In particular, we focus on our case study observations with regard to key findings from the MIT Task Force on the Work of the Future report.