Didn’t you see my message?: Predicting attentiveness to mobile instant messages

• Main Authors: PIELOT, Martin, DE OLIVEIRA, Rodrigo, KWAK, Haewoon, OLIVER, Nuria.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2014
• Subjects: prediction; attentiveness; messaging; asynchronous communication; availability; mobile devices; Theory and Algorithms
• Online Access: https://ink.library.smu.edu.sg/sis_research/6094; https://ink.library.smu.edu.sg/context/sis_research/article/7097/viewcontent/2556288.2556973.pdf
• Institution: Singapore Management University

Mobile instant messaging (e.g., via SMS or WhatsApp) often goes along with an expectation of high attentiveness, i.e., that the receiver will notice and read the message within a few minutes. Hence, existing instant messaging services for mobile phones share indicators of availability, such as the l...