TOUR: Dynamic topic and sentiment analysis of user reviews for assisting app release

• Main Authors: YANG, Tianyi, GAO, Cuiyun, ZANG, Jingya, LO, David, LYU, Michael R.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2021
• Subjects: App review; review topic; sentiment analysis; Databases and Information Systems; Software Engineering
• Online Access: https://ink.library.smu.edu.sg/sis_research/6710; https://ink.library.smu.edu.sg/context/sis_research/article/7713/viewcontent/3442442.3458612.pdf
• Institution: Singapore Management University

App reviews deliver user opinions and emerging issues (e.g., new bugs) about the app releases. Due to the dynamic nature of app reviews, topics and sentiment of the reviews would change along with app release versions. Although several studies have focused on summarizing user opinions by analyzing user sentiment towards app features, no practical tool is released. The large quantity of reviews and noise words also necessitates an automated tool for monitoring user reviews. In this paper, we introduce TOUR for dynamic TOpic and sentiment analysis of User Reviews. TOUR is able to (i) detect and summarize emerging app issues over app versions, (ii) identify user sentiment towards app features, and (iii) prioritize important user reviews for facilitating developers’ examination. The core techniques of TOUR include the online topic modeling approach and sentiment prediction strategy. TOUR provides entries for developers to customize the hyper-parameters and the results are presented in an interactive way. We evaluate TOUR by conducting a developer survey that involves 15 developers, and all of them confirm the practical usefulness of the recommended feature changes by TOUR.