Singapore public sector AI applications emphasizing public engagement: Six examples

This article provides an overview of six examples of public sector AI applications in Singapore that illustrate different ways of enhancing engagement with the public. These applications demonstrate ways of enhancing engagement with the public by providing greater accessibility to government service...

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Main Author: MILLER, Steven M.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2022
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Online Access:https://ink.library.smu.edu.sg/sis_research/7332
https://ink.library.smu.edu.sg/context/sis_research/article/8335/viewcontent/S_Miller_SGP_Six_Public_AI_Examples_Full_Working_Paper_27Sept2022.pdf
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Institution: Singapore Management University
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spelling sg-smu-ink.sis_research-83352023-07-17T02:33:54Z Singapore public sector AI applications emphasizing public engagement: Six examples MILLER, Steven M. This article provides an overview of six examples of public sector AI applications in Singapore that illustrate different ways of enhancing engagement with the public. These applications demonstrate ways of enhancing engagement with the public by providing greater accessibility to government services (access anywhere, anytime) and speedier responses to public processes and feedback. Some applications make it substantially easier for members of the public to do things or make choices, while others reduce waiting time, either across an entire public infrastructure, or for an individual transaction. Some provide highly individualized coaching to guide a person through the process of doing or mastering complex tasks. Following the description of these six examples, this article provides a synthesis of key learning points, observations on building the capacity to be a city-scale lab for AI deployments, and a summary of important leadership factors. These applications are a small subset of existing public sector AI deployments that support the Singapore government’s National AI Strategy of developing and deploying scalable, impactful artificial intelligence (AI) solutions in key economic and social sectors of high value and relevance in ways that serve the needs of its citizens and businesses. 2022-09-01T07:00:00Z text application/pdf https://ink.library.smu.edu.sg/sis_research/7332 https://ink.library.smu.edu.sg/context/sis_research/article/8335/viewcontent/S_Miller_SGP_Six_Public_AI_Examples_Full_Working_Paper_27Sept2022.pdf http://creativecommons.org/licenses/by-nc-nd/4.0/ Research Collection School Of Computing and Information Systems eng Institutional Knowledge at Singapore Management University Smart nation government policy artificial intelligence strategic national initiatives Singapore Artificial Intelligence and Robotics Asian Studies Management Information Systems Technology and Innovation
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Smart nation
government policy
artificial intelligence
strategic national initiatives
Singapore
Artificial Intelligence and Robotics
Asian Studies
Management Information Systems
Technology and Innovation
spellingShingle Smart nation
government policy
artificial intelligence
strategic national initiatives
Singapore
Artificial Intelligence and Robotics
Asian Studies
Management Information Systems
Technology and Innovation
MILLER, Steven M.
Singapore public sector AI applications emphasizing public engagement: Six examples
description This article provides an overview of six examples of public sector AI applications in Singapore that illustrate different ways of enhancing engagement with the public. These applications demonstrate ways of enhancing engagement with the public by providing greater accessibility to government services (access anywhere, anytime) and speedier responses to public processes and feedback. Some applications make it substantially easier for members of the public to do things or make choices, while others reduce waiting time, either across an entire public infrastructure, or for an individual transaction. Some provide highly individualized coaching to guide a person through the process of doing or mastering complex tasks. Following the description of these six examples, this article provides a synthesis of key learning points, observations on building the capacity to be a city-scale lab for AI deployments, and a summary of important leadership factors. These applications are a small subset of existing public sector AI deployments that support the Singapore government’s National AI Strategy of developing and deploying scalable, impactful artificial intelligence (AI) solutions in key economic and social sectors of high value and relevance in ways that serve the needs of its citizens and businesses.
format text
author MILLER, Steven M.
author_facet MILLER, Steven M.
author_sort MILLER, Steven M.
title Singapore public sector AI applications emphasizing public engagement: Six examples
title_short Singapore public sector AI applications emphasizing public engagement: Six examples
title_full Singapore public sector AI applications emphasizing public engagement: Six examples
title_fullStr Singapore public sector AI applications emphasizing public engagement: Six examples
title_full_unstemmed Singapore public sector AI applications emphasizing public engagement: Six examples
title_sort singapore public sector ai applications emphasizing public engagement: six examples
publisher Institutional Knowledge at Singapore Management University
publishDate 2022
url https://ink.library.smu.edu.sg/sis_research/7332
https://ink.library.smu.edu.sg/context/sis_research/article/8335/viewcontent/S_Miller_SGP_Six_Public_AI_Examples_Full_Working_Paper_27Sept2022.pdf
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