Unfreezing-Changing-Refreezing of Actors' Commitment: The Transition from Escalation to De-Escalation of Commitment to Information Technology Projects

Escalation is a common and costly problem among IT projects. Although the potential of de-escalation of commitment to failing courses of action has been much heralded, many such efforts may result in failure due to constituencies biasing facts in the direction of previously accepted beliefs, and the...

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Main Authors: PAN, Gary Shan Chi, PAN, Shan Ling, Newman, Mike, Flynn, Donal
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2004
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Online Access:https://ink.library.smu.edu.sg/soa_research/294
http://is2.lse.ac.uk/asp/aspecis/20040131.pdf
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spelling sg-smu-ink.soa_research-12932010-09-22T09:36:03Z Unfreezing-Changing-Refreezing of Actors' Commitment: The Transition from Escalation to De-Escalation of Commitment to Information Technology Projects PAN, Gary Shan Chi PAN, Shan Ling Newman, Mike Flynn, Donal Escalation is a common and costly problem among IT projects. Although the potential of de-escalation of commitment to failing courses of action has been much heralded, many such efforts may result in failure due to constituencies biasing facts in the direction of previously accepted beliefs, and therefore, prevent an organization from de-escalating. Here, we adopt Lewin’s change framework to examine the commitment transformation during the transition from escalation to de-escalation of an eprocurement project in a local government organization in UK. Our findings suggest that the entire process of ‘unfreezing-changing-refreezing’ was enacted through the deployment of behaviour disconfirmation, psychological safety creation, and development, alignment and integration of new attitudes and behaviours. The research and practical implications of these findings are explored. 2004-06-01T07:00:00Z text https://ink.library.smu.edu.sg/soa_research/294 http://is2.lse.ac.uk/asp/aspecis/20040131.pdf Research Collection School Of Accountancy eng Institutional Knowledge at Singapore Management University Escalation of commitment de-escalation of commitment Lewin’s change theory. Accounting Management Information Systems
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Escalation of commitment
de-escalation of commitment
Lewin’s change theory.
Accounting
Management Information Systems
spellingShingle Escalation of commitment
de-escalation of commitment
Lewin’s change theory.
Accounting
Management Information Systems
PAN, Gary Shan Chi
PAN, Shan Ling
Newman, Mike
Flynn, Donal
Unfreezing-Changing-Refreezing of Actors' Commitment: The Transition from Escalation to De-Escalation of Commitment to Information Technology Projects
description Escalation is a common and costly problem among IT projects. Although the potential of de-escalation of commitment to failing courses of action has been much heralded, many such efforts may result in failure due to constituencies biasing facts in the direction of previously accepted beliefs, and therefore, prevent an organization from de-escalating. Here, we adopt Lewin’s change framework to examine the commitment transformation during the transition from escalation to de-escalation of an eprocurement project in a local government organization in UK. Our findings suggest that the entire process of ‘unfreezing-changing-refreezing’ was enacted through the deployment of behaviour disconfirmation, psychological safety creation, and development, alignment and integration of new attitudes and behaviours. The research and practical implications of these findings are explored.
format text
author PAN, Gary Shan Chi
PAN, Shan Ling
Newman, Mike
Flynn, Donal
author_facet PAN, Gary Shan Chi
PAN, Shan Ling
Newman, Mike
Flynn, Donal
author_sort PAN, Gary Shan Chi
title Unfreezing-Changing-Refreezing of Actors' Commitment: The Transition from Escalation to De-Escalation of Commitment to Information Technology Projects
title_short Unfreezing-Changing-Refreezing of Actors' Commitment: The Transition from Escalation to De-Escalation of Commitment to Information Technology Projects
title_full Unfreezing-Changing-Refreezing of Actors' Commitment: The Transition from Escalation to De-Escalation of Commitment to Information Technology Projects
title_fullStr Unfreezing-Changing-Refreezing of Actors' Commitment: The Transition from Escalation to De-Escalation of Commitment to Information Technology Projects
title_full_unstemmed Unfreezing-Changing-Refreezing of Actors' Commitment: The Transition from Escalation to De-Escalation of Commitment to Information Technology Projects
title_sort unfreezing-changing-refreezing of actors' commitment: the transition from escalation to de-escalation of commitment to information technology projects
publisher Institutional Knowledge at Singapore Management University
publishDate 2004
url https://ink.library.smu.edu.sg/soa_research/294
http://is2.lse.ac.uk/asp/aspecis/20040131.pdf
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