Coordinating the processes of resource enrichment and capability deployment: Lessons from IT implementation at a medium-sized accounting firm

• Main Authors: PAN, Gary, TEOH, Sayyen, SEOW, Poh Sun
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2014
• Subjects: resource enrichment; capability deployment; accounting firm; Accounting; Management Information Systems
• Online Access: https://ink.library.smu.edu.sg/soa_research/1249; https://ink.library.smu.edu.sg/context/soa_research/article/2248/viewcontent/IJAIM_Post_Print.pdf
• Institution: Singapore Management University

The purpose of this paper has been to address the research question of how are the processes of resource enrichment and capability deployment coordinated during information technology (IT) implementation at a small- and medium-sized accounting firm (SMAF)? Increasingly, organizations need to respond to a wide range of IT-based opportunities and pressures. The situation is no different in an accounting firm. Many accounting practitioners have advocated investment in IT to improve accounting firms’ productivity. To date, there are many instances of how IT has radically transformed the nature of accounting practice. Nevertheless, little is known about how IT capability is developed in SMAFs. In particular, the resource enrichment process during IT capability development has been understudied.