Crisis response information networks

In the past two decades, organizational scholars have focused significant attention on how organizations manage crises. While most of these studies concentrate on crisis prevention, there is a growing emphasis on crisis response. Because information that is critical to crisis response may become out...

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Main Authors: PAN, Shan L., PAN, Gary, LEIDNER, Dorothy
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2012
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Online Access:https://ink.library.smu.edu.sg/soa_research/1593
https://ink.library.smu.edu.sg/context/soa_research/article/2620/viewcontent/Crisis_Response_Information_Networks.pdf
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Institution: Singapore Management University
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spelling sg-smu-ink.soa_research-26202017-08-10T08:32:51Z Crisis response information networks PAN, Shan L. PAN, Gary LEIDNER, Dorothy In the past two decades, organizational scholars have focused significant attention on how organizations manage crises. While most of these studies concentrate on crisis prevention, there is a growing emphasis on crisis response. Because information that is critical to crisis response may become outdated as crisis conditions change, crisis response research recognizes that the management of information flows and networks is critical to crisis response. Yet despite its importance, little is known about the various types of crisis information networks and the role of IT in enabling these information networks. Employing concepts from information flow and social network theories, this paper contributes to crisis management research by developing four crisis response information network prototypes. These networks are based on two main dimensions: (1) information flow intensity and (2) network density. We describe how considerations of these two dimensions with supporting case evidence yield four prototypical crisis information response networks: Information Star, Information Pyramid, Information Forest, and Information Black-out. In addition, we examine the role of IT within each information network structure. We conclude with guidelines for managers to deploy appropriate information networks during crisis response and with suggestions for future research related to IT and crisis management. 2012-01-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/soa_research/1593 info:doi/10.17705/1jais.00283 https://ink.library.smu.edu.sg/context/soa_research/article/2620/viewcontent/Crisis_Response_Information_Networks.pdf http://creativecommons.org/licenses/by-nc-nd/4.0/ Research Collection School Of Accountancy eng Institutional Knowledge at Singapore Management University Crisis Response Information Networks Role of IT Information Flow Network Density Databases and Information Systems Information Security
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Crisis Response
Information Networks
Role of IT
Information Flow
Network Density
Databases and Information Systems
Information Security
spellingShingle Crisis Response
Information Networks
Role of IT
Information Flow
Network Density
Databases and Information Systems
Information Security
PAN, Shan L.
PAN, Gary
LEIDNER, Dorothy
Crisis response information networks
description In the past two decades, organizational scholars have focused significant attention on how organizations manage crises. While most of these studies concentrate on crisis prevention, there is a growing emphasis on crisis response. Because information that is critical to crisis response may become outdated as crisis conditions change, crisis response research recognizes that the management of information flows and networks is critical to crisis response. Yet despite its importance, little is known about the various types of crisis information networks and the role of IT in enabling these information networks. Employing concepts from information flow and social network theories, this paper contributes to crisis management research by developing four crisis response information network prototypes. These networks are based on two main dimensions: (1) information flow intensity and (2) network density. We describe how considerations of these two dimensions with supporting case evidence yield four prototypical crisis information response networks: Information Star, Information Pyramid, Information Forest, and Information Black-out. In addition, we examine the role of IT within each information network structure. We conclude with guidelines for managers to deploy appropriate information networks during crisis response and with suggestions for future research related to IT and crisis management.
format text
author PAN, Shan L.
PAN, Gary
LEIDNER, Dorothy
author_facet PAN, Shan L.
PAN, Gary
LEIDNER, Dorothy
author_sort PAN, Shan L.
title Crisis response information networks
title_short Crisis response information networks
title_full Crisis response information networks
title_fullStr Crisis response information networks
title_full_unstemmed Crisis response information networks
title_sort crisis response information networks
publisher Institutional Knowledge at Singapore Management University
publishDate 2012
url https://ink.library.smu.edu.sg/soa_research/1593
https://ink.library.smu.edu.sg/context/soa_research/article/2620/viewcontent/Crisis_Response_Information_Networks.pdf
_version_ 1770573484823412736