Mind the gaps: Assessing and enhancing the trustworthiness of mental health apps

• Main Author: CHAN, Gary Kok Yew
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2022
• Subjects: Asian Studies; Health Information Technology; Legal Studies
• Online Access: https://ink.library.smu.edu.sg/sol_research/4015; https://ink.library.smu.edu.sg/context/sol_research/article/5973/viewcontent/8689_06_Mind_the_Gaps.pdf
• Institution: Singapore Management University

Mental health apps including artificial intelligence (“AI”)- powered apps and chatbots have raised serious concerns relating to safety, efficacy and privacy. This article assesses their trustworthiness based on lego-regulatory, ethical and technological measures in addressing the abovementioned concerns. Focusing on applications to mental health apps, it examines Singapore laws, regulations and guidelines relating to software-based and AI medical devices, data protection, consumer protection, advertising and medical negligence. Additionally, upon taking into account other non-binding ethical guidelines, certification standards and technological measures targeted at app developers, a few recommendations are offered for enhancing trust in mental health apps.