Public Cleanliness Satisfaction Survey [2017]

• Main Authors: STRAUGHAN, Paulin, MATHEW, Mathews
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2017
• Subjects: Singapore; survey; public cleanliness; transportation; leisure spaces; food outlets; Asian Studies; Place and Environment; Sociology
• Online Access: https://ink.library.smu.edu.sg/soss_research/2818; https://ink.library.smu.edu.sg/context/soss_research/article/4075/viewcontent/Public_Cleanliness_Satisfaction_Survey_2017.pdf
• Institution: Singapore Management University

The authors undertook the Public Cleanliness Satisfaction Survey. The survey was completed in March 2017 and was made possible through funds from the Ministry of the Environment and Water Resources. The survey was carried out by the research company, Blackbox Research. The survey sample is representative of the demographics of the Singapore population. In particular, we sought the views of 2000 Singapore citizens and Permanent Residents aged 21 years and above. A response rate of about 70% of eligible households was obtained. In general, we found that there was a high level of satisfaction on the cleanliness of public spaces in Singapore. Based on our Public Cleanliness Satisfaction Index (“Index”), 82% of the respondents were satisfied with the cleanliness of public spaces that they have visited before. Notwithstanding this, the levels of satisfaction of cleanliness differed across the different domains and different public spaces categorised under each domain. We found that respondents were more satisfied with cleanliness in some domains such as transport (93%), leisure (89%) and commuter paths (83%) and less satisfied with cleanliness in other domains such as neighbourhood (81%), food outlets (69%) and after public events (59%). The results of the survey show that more can be done by all the stakeholders, be it the Government, the private sector or the community and individuals, to keep public spaces clean and liveable for everyone.