Public Cleanliness Satisfaction Survey 2021

• Main Authors: STRAUGHAN, Paulin, MATHEW, Mathews
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2021
• Subjects: Singapore; survey; public cleanliness; transportation; leisure spaces; food outlets; Asian Studies; Place and Environment; Sociology
• Online Access: https://ink.library.smu.edu.sg/soss_research/3342; https://ink.library.smu.edu.sg/context/soss_research/article/4599/viewcontent/PCSS_Report_2021_Final_clean.pdf
• Institution: Singapore Management University

The Singapore Management University undertook the fourth wave of the Public Cleanliness Satisfaction Survey (PCSS) with 2,007 Singapore resident respondents providing responses to the survey from February 2021 to May 2021, amidst the COVID-19 pandemic. The 2021 wave of the PCSS continued to reflect the overall satisfaction with public cleanliness in Singapore, similar to the last PCSS in 2019. Majority of survey respondents (92%) were satisfied with the cleanliness of public spaces that they had recently visited, a 1% decrease from the findings in 2019. There was a substantial drop in satisfaction with the cleanliness of food outlets, with a 9% decrease in respondents’ satisfaction with the cleanliness of coffeeshops compared to a year ago (77% in 2021 vs 86% in 2019). This is reflected in the results where 32% of respondents felt that the thoroughness of cleaning in coffeeshops was insufficient, an increase from 16% in 2019. The decrease could be attributed to the heightened awareness of the importance of cleaning during the COVID-19 pandemic. Regarding the cleanliness of public toilets in various establishments, 82% of respondents were satisfied. Coffeeshops were also identified to have the lowest satisfaction, with 61% indicating that they were satisfied. In addition to understanding public cleanliness, the 2021 wave of survey also asked about public hygiene. Over 90% of respondents indicated satisfaction with hygiene standards in most of the categories, except hawker centres and coffeeshops where the proportions of respondents indicating satisfaction were 69% and 67%, respectively.