Patient satisfaction with the service at Menopause Clinic, Maharaj Nakorn Chiang Mai hospital

Objective: To evaluate patient satisfaction of service at the Menopause Clinic and to identify factors affecting patient satisfaction. Material and Method: Cross sectional descriptive study was conducted at the Menopause Clinic, Maharaj Nakorn Chiang Mai hospital. Three hundred twenty six subjects w...

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Main Authors: Chaovisitsaree S., Sribanditmongkol N., Chandrawongse W., Noi-Um S., Sangchun K.
Format: Article
Language:English
Published: 2014
Online Access:http://www.scopus.com/inward/record.url?eid=2-s2.0-77958065716&partnerID=40&md5=236becd23bb81b3e6c05a9197472e3be
http://www.ncbi.nlm.nih.gov/pubmed/20873073
http://cmuir.cmu.ac.th/handle/6653943832/2547
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Institution: Chiang Mai University
Language: English
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spelling th-cmuir.6653943832-25472014-08-30T02:00:58Z Patient satisfaction with the service at Menopause Clinic, Maharaj Nakorn Chiang Mai hospital Chaovisitsaree S. Sribanditmongkol N. Chandrawongse W. Noi-Um S. Sangchun K. Objective: To evaluate patient satisfaction of service at the Menopause Clinic and to identify factors affecting patient satisfaction. Material and Method: Cross sectional descriptive study was conducted at the Menopause Clinic, Maharaj Nakorn Chiang Mai hospital. Three hundred twenty six subjects were included. The questionnaire consists of two parts, demographic and patient satisfaction. The patient satisfaction was evaluated in five aspects. Results: The overall patient satisfaction level was good (mean 4.2 ± 0.71). The satisfactions about service behavior, quality of care and health information were in excellent level (mean 4.29 ± 0.69, 4.25 ± 0.65, and 4.26 ± 0.69, respectively). The satisfaction about clinic facilities/conveniences and medical expense were in good level (mean 3.83 ± 0.79 and 3.87 ± 0.75). There are three variables that could affect patient satisfaction: Occupation and level of education affected satisfaction in medical expense aspect (p < 0.001 and p < 0.05) and number of visits affected the clinic facilities/convenience aspect (p < 0.05). Conclusion: Some patient characteristics affected the patient satisfaction. However, system and structure of service in different setting hospitals are of concerned. 2014-08-30T02:00:58Z 2014-08-30T02:00:58Z 2010 Article 1252208 20873073 JMTHB http://www.scopus.com/inward/record.url?eid=2-s2.0-77958065716&partnerID=40&md5=236becd23bb81b3e6c05a9197472e3be http://www.ncbi.nlm.nih.gov/pubmed/20873073 http://cmuir.cmu.ac.th/handle/6653943832/2547 English
institution Chiang Mai University
building Chiang Mai University Library
country Thailand
collection CMU Intellectual Repository
language English
description Objective: To evaluate patient satisfaction of service at the Menopause Clinic and to identify factors affecting patient satisfaction. Material and Method: Cross sectional descriptive study was conducted at the Menopause Clinic, Maharaj Nakorn Chiang Mai hospital. Three hundred twenty six subjects were included. The questionnaire consists of two parts, demographic and patient satisfaction. The patient satisfaction was evaluated in five aspects. Results: The overall patient satisfaction level was good (mean 4.2 ± 0.71). The satisfactions about service behavior, quality of care and health information were in excellent level (mean 4.29 ± 0.69, 4.25 ± 0.65, and 4.26 ± 0.69, respectively). The satisfaction about clinic facilities/conveniences and medical expense were in good level (mean 3.83 ± 0.79 and 3.87 ± 0.75). There are three variables that could affect patient satisfaction: Occupation and level of education affected satisfaction in medical expense aspect (p < 0.001 and p < 0.05) and number of visits affected the clinic facilities/convenience aspect (p < 0.05). Conclusion: Some patient characteristics affected the patient satisfaction. However, system and structure of service in different setting hospitals are of concerned.
format Article
author Chaovisitsaree S.
Sribanditmongkol N.
Chandrawongse W.
Noi-Um S.
Sangchun K.
spellingShingle Chaovisitsaree S.
Sribanditmongkol N.
Chandrawongse W.
Noi-Um S.
Sangchun K.
Patient satisfaction with the service at Menopause Clinic, Maharaj Nakorn Chiang Mai hospital
author_facet Chaovisitsaree S.
Sribanditmongkol N.
Chandrawongse W.
Noi-Um S.
Sangchun K.
author_sort Chaovisitsaree S.
title Patient satisfaction with the service at Menopause Clinic, Maharaj Nakorn Chiang Mai hospital
title_short Patient satisfaction with the service at Menopause Clinic, Maharaj Nakorn Chiang Mai hospital
title_full Patient satisfaction with the service at Menopause Clinic, Maharaj Nakorn Chiang Mai hospital
title_fullStr Patient satisfaction with the service at Menopause Clinic, Maharaj Nakorn Chiang Mai hospital
title_full_unstemmed Patient satisfaction with the service at Menopause Clinic, Maharaj Nakorn Chiang Mai hospital
title_sort patient satisfaction with the service at menopause clinic, maharaj nakorn chiang mai hospital
publishDate 2014
url http://www.scopus.com/inward/record.url?eid=2-s2.0-77958065716&partnerID=40&md5=236becd23bb81b3e6c05a9197472e3be
http://www.ncbi.nlm.nih.gov/pubmed/20873073
http://cmuir.cmu.ac.th/handle/6653943832/2547
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