Understanding e-government failure in the developing country context: a process-oriented study
© 2017 Commonwealth Secretariat. This research aims to investigate the underlying process-based causes of e-government failure. Through the lens of actor-network theory, this paper presents a process-oriented study of the failure of Thailand’s Smart ID Card project. Adding to the extant knowledge on...
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th-cmuir.6653943832-467162018-04-25T07:28:48Z Understanding e-government failure in the developing country context: a process-oriented study Panom Gunawong Ping Gao Agricultural and Biological Sciences © 2017 Commonwealth Secretariat. This research aims to investigate the underlying process-based causes of e-government failure. Through the lens of actor-network theory, this paper presents a process-oriented study of the failure of Thailand’s Smart ID Card project. Adding to the extant knowledge on e-government failures that attributes this phenomenon to internal and external factors, this paper argues that the reason the project failed was a cumulative process of failure to create and maintain the actor-network. Policy implications for developing countries to efficiently manage their e-government initiatives are given, such as adopting an open principle in setting e-government project objectives and initiating the actor-network; implementing the e-government target in stages based on prepared environment; allowing an e-government system to evolve according to the degree of readiness in the information and communications technology (ICT) system design, implementation and local adoption; and including large, nationwide projects as part of a national informatization strategy. 2018-04-25T06:59:49Z 2018-04-25T06:59:49Z 2017-01-02 Journal 15540170 02681102 2-s2.0-85009290228 10.1080/02681102.2016.1269713 https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85009290228&origin=inward http://cmuir.cmu.ac.th/jspui/handle/6653943832/46716 |
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Agricultural and Biological Sciences Panom Gunawong Ping Gao Understanding e-government failure in the developing country context: a process-oriented study |
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© 2017 Commonwealth Secretariat. This research aims to investigate the underlying process-based causes of e-government failure. Through the lens of actor-network theory, this paper presents a process-oriented study of the failure of Thailand’s Smart ID Card project. Adding to the extant knowledge on e-government failures that attributes this phenomenon to internal and external factors, this paper argues that the reason the project failed was a cumulative process of failure to create and maintain the actor-network. Policy implications for developing countries to efficiently manage their e-government initiatives are given, such as adopting an open principle in setting e-government project objectives and initiating the actor-network; implementing the e-government target in stages based on prepared environment; allowing an e-government system to evolve according to the degree of readiness in the information and communications technology (ICT) system design, implementation and local adoption; and including large, nationwide projects as part of a national informatization strategy. |
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Panom Gunawong Ping Gao |
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Panom Gunawong Ping Gao |
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Panom Gunawong |
title |
Understanding e-government failure in the developing country context: a process-oriented study |
title_short |
Understanding e-government failure in the developing country context: a process-oriented study |
title_full |
Understanding e-government failure in the developing country context: a process-oriented study |
title_fullStr |
Understanding e-government failure in the developing country context: a process-oriented study |
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Understanding e-government failure in the developing country context: a process-oriented study |
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understanding e-government failure in the developing country context: a process-oriented study |
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2018 |
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https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85009290228&origin=inward http://cmuir.cmu.ac.th/jspui/handle/6653943832/46716 |
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