Understanding e-government failure in the developing country context: a process-oriented study

© 2017 Commonwealth Secretariat. This research aims to investigate the underlying process-based causes of e-government failure. Through the lens of actor-network theory, this paper presents a process-oriented study of the failure of Thailand’s Smart ID Card project. Adding to the extant knowledge on...

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Main Authors: Panom Gunawong, Ping Gao
Format: Journal
Published: 2018
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http://cmuir.cmu.ac.th/jspui/handle/6653943832/46716
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Institution: Chiang Mai University
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spelling th-cmuir.6653943832-467162018-04-25T07:28:48Z Understanding e-government failure in the developing country context: a process-oriented study Panom Gunawong Ping Gao Agricultural and Biological Sciences © 2017 Commonwealth Secretariat. This research aims to investigate the underlying process-based causes of e-government failure. Through the lens of actor-network theory, this paper presents a process-oriented study of the failure of Thailand’s Smart ID Card project. Adding to the extant knowledge on e-government failures that attributes this phenomenon to internal and external factors, this paper argues that the reason the project failed was a cumulative process of failure to create and maintain the actor-network. Policy implications for developing countries to efficiently manage their e-government initiatives are given, such as adopting an open principle in setting e-government project objectives and initiating the actor-network; implementing the e-government target in stages based on prepared environment; allowing an e-government system to evolve according to the degree of readiness in the information and communications technology (ICT) system design, implementation and local adoption; and including large, nationwide projects as part of a national informatization strategy. 2018-04-25T06:59:49Z 2018-04-25T06:59:49Z 2017-01-02 Journal 15540170 02681102 2-s2.0-85009290228 10.1080/02681102.2016.1269713 https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85009290228&origin=inward http://cmuir.cmu.ac.th/jspui/handle/6653943832/46716
institution Chiang Mai University
building Chiang Mai University Library
country Thailand
collection CMU Intellectual Repository
topic Agricultural and Biological Sciences
spellingShingle Agricultural and Biological Sciences
Panom Gunawong
Ping Gao
Understanding e-government failure in the developing country context: a process-oriented study
description © 2017 Commonwealth Secretariat. This research aims to investigate the underlying process-based causes of e-government failure. Through the lens of actor-network theory, this paper presents a process-oriented study of the failure of Thailand’s Smart ID Card project. Adding to the extant knowledge on e-government failures that attributes this phenomenon to internal and external factors, this paper argues that the reason the project failed was a cumulative process of failure to create and maintain the actor-network. Policy implications for developing countries to efficiently manage their e-government initiatives are given, such as adopting an open principle in setting e-government project objectives and initiating the actor-network; implementing the e-government target in stages based on prepared environment; allowing an e-government system to evolve according to the degree of readiness in the information and communications technology (ICT) system design, implementation and local adoption; and including large, nationwide projects as part of a national informatization strategy.
format Journal
author Panom Gunawong
Ping Gao
author_facet Panom Gunawong
Ping Gao
author_sort Panom Gunawong
title Understanding e-government failure in the developing country context: a process-oriented study
title_short Understanding e-government failure in the developing country context: a process-oriented study
title_full Understanding e-government failure in the developing country context: a process-oriented study
title_fullStr Understanding e-government failure in the developing country context: a process-oriented study
title_full_unstemmed Understanding e-government failure in the developing country context: a process-oriented study
title_sort understanding e-government failure in the developing country context: a process-oriented study
publishDate 2018
url https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85009290228&origin=inward
http://cmuir.cmu.ac.th/jspui/handle/6653943832/46716
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