Emotional Intelligence Differences: Could Culture Be the Culprit?

Studies have indicated that emotional intelligence (EI) influences managerial success in the hospitality industry and that cultural backgrounds impact EI behaviors. This study indicates significant differences in EI levels of hospitality undergraduate students based on their cultural grouping and pr...

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Main Authors: Sheila A. Scott-Halsell, Wanlanai Saiprasert, Jing Yang
Format: Journal
Published: 2018
Online Access:https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84888063176&origin=inward
http://cmuir.cmu.ac.th/jspui/handle/6653943832/47616
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Institution: Chiang Mai University
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spelling th-cmuir.6653943832-476162018-04-25T08:42:02Z Emotional Intelligence Differences: Could Culture Be the Culprit? Sheila A. Scott-Halsell Wanlanai Saiprasert Jing Yang Studies have indicated that emotional intelligence (EI) influences managerial success in the hospitality industry and that cultural backgrounds impact EI behaviors. This study indicates significant differences in EI levels of hospitality undergraduate students based on their cultural grouping and provides credence that native culture should be considered when hospitality educators and trainers develop EI enhancement programs. Tailoring education for those groups that are less comfortable recognizing and expressing emotions expected by guests could aid the development of individuals in adapting and adjusting their behavior to achieve positive results at both work in the service industry and in their personal life. © 2013 Copyright Taylor and Francis Group, LLC. 2018-04-25T08:42:02Z 2018-04-25T08:42:02Z 2013-10-01 Journal 15313239 15313220 2-s2.0-84888063176 10.1080/15313220.2013.839301 https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84888063176&origin=inward http://cmuir.cmu.ac.th/jspui/handle/6653943832/47616
institution Chiang Mai University
building Chiang Mai University Library
country Thailand
collection CMU Intellectual Repository
description Studies have indicated that emotional intelligence (EI) influences managerial success in the hospitality industry and that cultural backgrounds impact EI behaviors. This study indicates significant differences in EI levels of hospitality undergraduate students based on their cultural grouping and provides credence that native culture should be considered when hospitality educators and trainers develop EI enhancement programs. Tailoring education for those groups that are less comfortable recognizing and expressing emotions expected by guests could aid the development of individuals in adapting and adjusting their behavior to achieve positive results at both work in the service industry and in their personal life. © 2013 Copyright Taylor and Francis Group, LLC.
format Journal
author Sheila A. Scott-Halsell
Wanlanai Saiprasert
Jing Yang
spellingShingle Sheila A. Scott-Halsell
Wanlanai Saiprasert
Jing Yang
Emotional Intelligence Differences: Could Culture Be the Culprit?
author_facet Sheila A. Scott-Halsell
Wanlanai Saiprasert
Jing Yang
author_sort Sheila A. Scott-Halsell
title Emotional Intelligence Differences: Could Culture Be the Culprit?
title_short Emotional Intelligence Differences: Could Culture Be the Culprit?
title_full Emotional Intelligence Differences: Could Culture Be the Culprit?
title_fullStr Emotional Intelligence Differences: Could Culture Be the Culprit?
title_full_unstemmed Emotional Intelligence Differences: Could Culture Be the Culprit?
title_sort emotional intelligence differences: could culture be the culprit?
publishDate 2018
url https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84888063176&origin=inward
http://cmuir.cmu.ac.th/jspui/handle/6653943832/47616
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