Social media in local administration: An empirical study of twitter use in flood management
© 2016 IEEE. The purpose of this study is to provide an understanding of how the Bangkok Metropolitan Administration (BMA) in Thailand has adopted Twitter to communicate with residents in its approach to flood management. Specifically, we examine 3,453 BMA tweet messages in terms of quantity, tweet...
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2018
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th-cmuir.6653943832-554922018-09-05T02:57:10Z Social media in local administration: An empirical study of twitter use in flood management Panom Gunawong Nantapong Butakhieo Computer Science © 2016 IEEE. The purpose of this study is to provide an understanding of how the Bangkok Metropolitan Administration (BMA) in Thailand has adopted Twitter to communicate with residents in its approach to flood management. Specifically, we examine 3,453 BMA tweet messages in terms of quantity, tweet content, reactions and engagement. Results indicate that BMA actively provides information of various types that bring about various reactions from its followers. BMA employs Twitter as a one-way communication channel to disseminate information, thus neglecting a method of engagement with its residents. 2018-09-05T02:57:10Z 2018-09-05T02:57:10Z 2016-12-12 Conference Proceeding 2-s2.0-85010457840 10.1109/CeDEM.2016.30 https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85010457840&origin=inward http://cmuir.cmu.ac.th/jspui/handle/6653943832/55492 |
| institution |
Chiang Mai University |
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Chiang Mai University Library |
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Thailand |
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CMU Intellectual Repository |
| topic |
Computer Science |
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Computer Science Panom Gunawong Nantapong Butakhieo Social media in local administration: An empirical study of twitter use in flood management |
| description |
© 2016 IEEE. The purpose of this study is to provide an understanding of how the Bangkok Metropolitan Administration (BMA) in Thailand has adopted Twitter to communicate with residents in its approach to flood management. Specifically, we examine 3,453 BMA tweet messages in terms of quantity, tweet content, reactions and engagement. Results indicate that BMA actively provides information of various types that bring about various reactions from its followers. BMA employs Twitter as a one-way communication channel to disseminate information, thus neglecting a method of engagement with its residents. |
| format |
Conference Proceeding |
| author |
Panom Gunawong Nantapong Butakhieo |
| author_facet |
Panom Gunawong Nantapong Butakhieo |
| author_sort |
Panom Gunawong |
| title |
Social media in local administration: An empirical study of twitter use in flood management |
| title_short |
Social media in local administration: An empirical study of twitter use in flood management |
| title_full |
Social media in local administration: An empirical study of twitter use in flood management |
| title_fullStr |
Social media in local administration: An empirical study of twitter use in flood management |
| title_full_unstemmed |
Social media in local administration: An empirical study of twitter use in flood management |
| title_sort |
social media in local administration: an empirical study of twitter use in flood management |
| publishDate |
2018 |
| url |
https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85010457840&origin=inward http://cmuir.cmu.ac.th/jspui/handle/6653943832/55492 |
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1681424515891986432 |