Quick reference 'check-in and ticket-counter' model to promote airline ground staff cognition and performance
Copyright © 2017 Inderscience Enterprises Ltd. With regard to organisational analysis, Nok Air ground staffs' performance in both 'check-in and ticket-counter' were relatively poor. To compete in the airline industry, this research presents results of a case study, which measures, und...
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| Format: | Journal |
| Published: |
2018
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| Subjects: | |
| Online Access: | https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85026324180&origin=inward http://cmuir.cmu.ac.th/jspui/handle/6653943832/56869 |
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| Institution: | Chiang Mai University |
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