Analysis of key factors for airport service quality: A case study of three regional airports in Thailand
© IEOM Society International. Airports open their doors to visitors and investors from around the world, crucially boosting the economy, trade, investment, and tourism of countries throughout the world. This paper aimed to categorize service quality factors used in the service evaluation of three re...
Saved in:
Main Authors: | , |
---|---|
Format: | Conference Proceeding |
Published: |
2018
|
Subjects: | |
Online Access: | https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85051547434&origin=inward http://cmuir.cmu.ac.th/jspui/handle/6653943832/58379 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Institution: | Chiang Mai University |
id |
th-cmuir.6653943832-58379 |
---|---|
record_format |
dspace |
spelling |
th-cmuir.6653943832-583792018-09-05T04:28:56Z Analysis of key factors for airport service quality: A case study of three regional airports in Thailand Sarocha Kratudnak Korrakot Yaibuathet Tippayawong Business, Management and Accounting Decision Sciences Engineering © IEOM Society International. Airports open their doors to visitors and investors from around the world, crucially boosting the economy, trade, investment, and tourism of countries throughout the world. This paper aimed to categorize service quality factors used in the service evaluation of three regional airports in Thailand were used on case study. The factors of airport service quality were accumulated through literature review survey of service satisfaction from 300 passengers. Exploratory Factor Analysis (EFA) was then deployed and in a used to analyze the data from the survey to categorize into sub-factors. Analytic Hierarchy Process (AHP) was also used to evaluate the weight factors via pairwise comparison. Findings of this research provide the key factors of service quality for aviation authorities and airport administrators to raise service level in their respective airports. 2018-09-05T04:23:20Z 2018-09-05T04:23:20Z 2018-01-01 Conference Proceeding 21698767 2-s2.0-85051547434 https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85051547434&origin=inward http://cmuir.cmu.ac.th/jspui/handle/6653943832/58379 |
institution |
Chiang Mai University |
building |
Chiang Mai University Library |
country |
Thailand |
collection |
CMU Intellectual Repository |
topic |
Business, Management and Accounting Decision Sciences Engineering |
spellingShingle |
Business, Management and Accounting Decision Sciences Engineering Sarocha Kratudnak Korrakot Yaibuathet Tippayawong Analysis of key factors for airport service quality: A case study of three regional airports in Thailand |
description |
© IEOM Society International. Airports open their doors to visitors and investors from around the world, crucially boosting the economy, trade, investment, and tourism of countries throughout the world. This paper aimed to categorize service quality factors used in the service evaluation of three regional airports in Thailand were used on case study. The factors of airport service quality were accumulated through literature review survey of service satisfaction from 300 passengers. Exploratory Factor Analysis (EFA) was then deployed and in a used to analyze the data from the survey to categorize into sub-factors. Analytic Hierarchy Process (AHP) was also used to evaluate the weight factors via pairwise comparison. Findings of this research provide the key factors of service quality for aviation authorities and airport administrators to raise service level in their respective airports. |
format |
Conference Proceeding |
author |
Sarocha Kratudnak Korrakot Yaibuathet Tippayawong |
author_facet |
Sarocha Kratudnak Korrakot Yaibuathet Tippayawong |
author_sort |
Sarocha Kratudnak |
title |
Analysis of key factors for airport service quality: A case study of three regional airports in Thailand |
title_short |
Analysis of key factors for airport service quality: A case study of three regional airports in Thailand |
title_full |
Analysis of key factors for airport service quality: A case study of three regional airports in Thailand |
title_fullStr |
Analysis of key factors for airport service quality: A case study of three regional airports in Thailand |
title_full_unstemmed |
Analysis of key factors for airport service quality: A case study of three regional airports in Thailand |
title_sort |
analysis of key factors for airport service quality: a case study of three regional airports in thailand |
publishDate |
2018 |
url |
https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85051547434&origin=inward http://cmuir.cmu.ac.th/jspui/handle/6653943832/58379 |
_version_ |
1681425054367219712 |