Design and evaluation of an assertiveness communication training programme for nursing students

© 2019 John Wiley & Sons Ltd Aims: The aims of this paper are to (a) outline the design and implementation of an evidence-based assertiveness communication workshop for Japanese nursing students; and (b) report on the evaluation of nursing students’ satisfaction with the workshop using the Sat...

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Main Authors: Mieko Omura, Tracy Levett-Jones, Teresa E. Stone
Format: Journal
Published: 2019
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Online Access:https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85061922967&origin=inward
http://cmuir.cmu.ac.th/jspui/handle/6653943832/63751
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Institution: Chiang Mai University
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spelling th-cmuir.6653943832-637512019-03-18T02:25:25Z Design and evaluation of an assertiveness communication training programme for nursing students Mieko Omura Tracy Levett-Jones Teresa E. Stone Nursing © 2019 John Wiley & Sons Ltd Aims: The aims of this paper are to (a) outline the design and implementation of an evidence-based assertiveness communication workshop for Japanese nursing students; and (b) report on the evaluation of nursing students’ satisfaction with the workshop using the Satisfaction with Assertiveness Communication Training Program Survey. Background: A body of research attests to the relationship between assertive communication and patient safety. This paper reports the design and evaluation of an assertiveness communication training programme designed to enhance students’ ability to communicate safety in clinical practice. Design: A culturally appropriate and evidence-based assertiveness communication workshop, informed by Gagne's instructional design principles, was implemented for third-year nursing students in two Japanese higher educational institutions in December 2017. A descriptive study design was used to evaluate the workshop. Methods: Students’ perceptions of the workshop were evaluated using the Satisfaction with Assertiveness Communication Training Program Survey, which includes ten items that are rated using a 5-point Likert scale from strongly disagree [1] to strongly agree [5]. Data were analysed using descriptive statistics. The Revised Standards for Quality Improvement Reporting Excellence (SQUIRE 2.0) guidelines were used in the reporting of this study. Results: A total of 111 students from a population of 150 participated in the study giving a response rate of 74%. The overall mean satisfaction score was 4.12 indicating a high level of agreement with each of the survey items. With the exception of two items, the mean scores were above 4.0. “Confidence in using assertiveness communication skills” and “Utilising role-plays to practice learnt skills” received mean scores of 3.71 and 3.90, respectively. Conclusion: Given the compelling research about the importance of assertive communication in health care, the results from this study support continuing investment in assertiveness communication training programmes for nursing students. Relevance to clinical practice: Assertive communication is an essential communication skill for safe nursing practice. Culturally appropriate assertiveness communication training programmes are of particular relevance in hierarchical healthcare contexts. 2019-03-18T02:25:25Z 2019-03-18T02:25:25Z 2019-01-01 Journal 13652702 09621067 2-s2.0-85061922967 10.1111/jocn.14813 https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85061922967&origin=inward http://cmuir.cmu.ac.th/jspui/handle/6653943832/63751
institution Chiang Mai University
building Chiang Mai University Library
country Thailand
collection CMU Intellectual Repository
topic Nursing
spellingShingle Nursing
Mieko Omura
Tracy Levett-Jones
Teresa E. Stone
Design and evaluation of an assertiveness communication training programme for nursing students
description © 2019 John Wiley & Sons Ltd Aims: The aims of this paper are to (a) outline the design and implementation of an evidence-based assertiveness communication workshop for Japanese nursing students; and (b) report on the evaluation of nursing students’ satisfaction with the workshop using the Satisfaction with Assertiveness Communication Training Program Survey. Background: A body of research attests to the relationship between assertive communication and patient safety. This paper reports the design and evaluation of an assertiveness communication training programme designed to enhance students’ ability to communicate safety in clinical practice. Design: A culturally appropriate and evidence-based assertiveness communication workshop, informed by Gagne's instructional design principles, was implemented for third-year nursing students in two Japanese higher educational institutions in December 2017. A descriptive study design was used to evaluate the workshop. Methods: Students’ perceptions of the workshop were evaluated using the Satisfaction with Assertiveness Communication Training Program Survey, which includes ten items that are rated using a 5-point Likert scale from strongly disagree [1] to strongly agree [5]. Data were analysed using descriptive statistics. The Revised Standards for Quality Improvement Reporting Excellence (SQUIRE 2.0) guidelines were used in the reporting of this study. Results: A total of 111 students from a population of 150 participated in the study giving a response rate of 74%. The overall mean satisfaction score was 4.12 indicating a high level of agreement with each of the survey items. With the exception of two items, the mean scores were above 4.0. “Confidence in using assertiveness communication skills” and “Utilising role-plays to practice learnt skills” received mean scores of 3.71 and 3.90, respectively. Conclusion: Given the compelling research about the importance of assertive communication in health care, the results from this study support continuing investment in assertiveness communication training programmes for nursing students. Relevance to clinical practice: Assertive communication is an essential communication skill for safe nursing practice. Culturally appropriate assertiveness communication training programmes are of particular relevance in hierarchical healthcare contexts.
format Journal
author Mieko Omura
Tracy Levett-Jones
Teresa E. Stone
author_facet Mieko Omura
Tracy Levett-Jones
Teresa E. Stone
author_sort Mieko Omura
title Design and evaluation of an assertiveness communication training programme for nursing students
title_short Design and evaluation of an assertiveness communication training programme for nursing students
title_full Design and evaluation of an assertiveness communication training programme for nursing students
title_fullStr Design and evaluation of an assertiveness communication training programme for nursing students
title_full_unstemmed Design and evaluation of an assertiveness communication training programme for nursing students
title_sort design and evaluation of an assertiveness communication training programme for nursing students
publishDate 2019
url https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85061922967&origin=inward
http://cmuir.cmu.ac.th/jspui/handle/6653943832/63751
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