A model of ontology driven case-based reasoning for electronic issue management systems
An electronic issue management system, alternatively known as a help desk system, refers to a computer application that can be used to electronically automate the process of managing business issues, including problems, defects, tasks, changes or new requests. The difficulties found in using such a...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Published: |
2018
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| Online Access: | https://repository.li.mahidol.ac.th/handle/123456789/11778 |
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| Institution: | Mahidol University |