A model of ontology driven case-based reasoning for electronic issue management systems

An electronic issue management system, alternatively known as a help desk system, refers to a computer application that can be used to electronically automate the process of managing business issues, including problems, defects, tasks, changes or new requests. The difficulties found in using such a...

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Bibliographic Details
Main Authors: Thitiphob Pangjitt, Thanwadee Sunetnanta
Other Authors: Mahidol University
Format: Conference or Workshop Item
Published: 2018
Subjects:
Online Access:https://repository.li.mahidol.ac.th/handle/123456789/11778
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Institution: Mahidol University